Steps & Staircases

Delivery Days: Deliveries take place Monday – Friday (except on public holidays) between 8am -6pm.

Delivery Timeframe:  Deliveries will normally take 5 – 14 working days however delivery timeframes can vary depending on delivery location, time of year,  stock availability or bespoke masonry requests. Our team can only advise an estimate time allowance on order. Estimate delivery times are subject to change. 

Online Orders / Single Pallet Orders: Deliveries for single pallet or online orders will be made Kerbside using a third-party courier (Rigid Lorry). Kerbside simply means that the delivery driver can off load goods to a flat and solid surface kerbside using an electric tail lift and manual pallet truck. A third party courier driver is not obliged to follow any further delivery requests onsite beyond offloading to Kerbside. If additional offloading is required or if you are unsure if your address is suitable for Kerbside deliver please contact our team in advance of online purchase. Alternatively, further information on essential delivery requirements can be reviewed here under our delivery guidelines.  

Depot Collection: If you place an order for collection via our website or direct with our sales team please be advised that our team will need time to check stock availability at your prefered depot location. Once stock is checked our team will contact you by phone or by email to confirm your order is ready for collection. To avoid dissappointment we ask that you please refrain from travelling to your preferred location until directed to do so by our team. 

Out of Stock: In the event that a stock product you've purchased via our online shop or sales team should unexpectantly go out of stock, a member from our customer service team will contact you to advise a revised delivery date or refund. Please note that imported materials can take between 6 - 12 weeks when out of stock. Any delays experienced by the Shipment Company are out of our control. Arrival dates are subject to change. 

Samples: Our natural stone / porcelain samples are generally delivered by An Post and therefore only a small sample piece of the material can be sent to help give our customers a better understanding of the general appearance and nature of the material. We always recommend visiting our display area to view our porducts in reality should you have any concerns relating to size or colour prior to order. We try to offer samples for all our products but sometimes due to low stock we may not be able to fullfill your request for certain products i.e porcelain. We also cannot fulfill sample requests for sealed adhesives, grouts, sealers and cleaners that contain chemical agents. McMonagle Stone is solely a distributor of these products. 

Supply Only: We are a natural stone manufacturer and supplier, we do not provide installation / fitting services. If required, we can recommend contractors in your area, however it is the sole responsibility of the customer to source third party quotes and review past projects and references to ensure they are statisfied with the quality of the work carried out by third party contractors.