FAQ

McMonagle Stone has created a list of commonly asked questions and answers relating to our company to help support our customers with queries they may have relating to our terms and conditions, products, pricing, services and online store.

Do I need to create an account to purchase goods online?

No. It is possible to purchase goods online without creating an account. When you 'Proceed To Checkout' you will be asked to input your details, you will be given the option to create an account afterwards. We recommend creating an account to save time on your next visit, track your order or view your order history.

How can I contact McMonagle Stone?

There are a number of ways to contact McMonagle Stone. You can call or email our office locations via our 'Contact Us' page. If you know the employee you need to speak with, you can source their contact details via 'Our People' page. We also have a live chat bot that will enable you get quick advice from our customer service.

Why is my stone inconsistent in colour ?

Tonal variations and shades are evident in all natural stone products and are not considered an error or defect. It is impossible to have two identical pieces of stone. Natural stone is taken from the face of a quarry, and quarries typically have different coloured veins running through it. To help you better understand the extraction process imagine the quarry is a marble cake and you are cutting various slices. These slices are then cut into smaller pieces and produced into walling, cladding, paving, setts etc. Please also bear in mind that masonry finishes will also have an impact on the colour of the stone. We recommend that decisions on a specific colour and finish of a stone should be made from viewing the product in person.

I have ordered too much stone, can I return excess quantities ?

McMonagle Stone do not accept returns on excess quantities of over ordered material. It is the customers sole responsibility to check quantities and measurements with their contractor or stonemason prior to placing an order to ensure they are correct.

Do I need to pay VAT ?

Value Added Tax (VAT) is a tax charged on the sale of goods or services. As a seller McMonagle Stone must charge its customers VAT so that this tax can be paid to the government.

If I buy goods online do I still need to pay VAT?

In terms of VAT there is no difference between online and physical retailing. Product prices displayed on this website are exclusive of VAT. If you are purchasing goods in euro, 23% VAT will be added to your cart on checkout. If you are purchasing goods in sterling, 20% VAT will be added to your cart on checkout. Online shipping rates displayed in the shopping cart will be inclusive of VAT.

What is a restocking fee? 

A 'restocking fee' is a charge that companies apply when customers wish to return their goods for a refund of the selling price.  

Does McMonagle Stone charge a restocking fee? 

Yes, in the event that McMonagle Stone should accept the return of goods when they are not proven to be defective or as a result of an error made by McMonagle Stone, the company can charge a minimum 10 - 15% restocking fee plus freight on all returned items. This will be advised to the customer prior to agreeing to return the items. Please review our terms & conditions for further information on our returns policy. 

Why does McMonagle Stone charge a restocking fee? 

Given the nature of the products we supply and deliver the company is unable to incur the additional labour and delivery charges associated with the return of goods due to errors that McMonagle Stone are not responsible for. It is at McMonagle Stones' discretion on whether a 10 - 15% restocking fee plus freight will apply. This does not affect your statutory rights. Please review our terms & conditions for further information on our returns policy.